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Is it really IP68? How to solve water in watch.

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Post time 2018-9-9 21:12:12 | Show all posts |Read mode
Hello, I found this video a couple of weeks ago and thought it was just a single case:

https://www.youtube.com/watch?v=UaglbznRrUo

then the same thing happened to me, water in camera lens and bootloop on first swim, with an hairdrier and a lot of luck I suppose, now it works perfectly again, found a little water around the sim door but I also suspect the buttons, I'm asking for some details, showering, rain etc. seems ok, submerging it absolutely not, am I missing something? If I seal the sim door with silicone or hot glue will it be ok? where can the water get in? maybe the buttons?
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Post time 2018-9-13 14:20:02 | Show all posts
Dear friend,

AllCall W2 is IP68 waterproof, which is definitely safe in swimming.
But if you found it is not waterproof, could you pls contact the seller to get it replaced or repaired?
We would also like to analyze the product and find out the root cause.

Thank you so much for your understanding and support~
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Post time 2019-6-6 21:20:44 | Show all posts
The same happen to me but the touchscreen don't work anymore, I had contact the seller on this case was LightInTheBox and they say that my warranty was for 30 days. They didn't give me one year of warranty. What I can do?
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Post time 2020-9-14 01:03:41 From the mobile phone | Show all posts
The same to me
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Post time 2020-9-14 01:06:05 From the mobile phone | Show all posts
Παρακαλώ πολύ γιατί δεν απαντάτε στα email που στέλνουμε στο service?
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