AllCall

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cant charge or turn on.

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Post time 2018-1-12 02:46:39 | Show all posts |Read mode
Today I receive my AllCall W1 from Gearbest.
I turn it on in upper button and Configure it, later it shuts down because it dont have battery and I cant charge or even turn it on.
I try to charge it with my Huawei Honor 6 charge that I have more then a year and with more two chargers and its impossible to charge it or turn it on.
How can i fix my problem?
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Post time 2018-3-12 16:34:57 | Show all posts
Dear customer, if your device didn't come with battery, could you please contact the after sales service of shop or store you buy from? ask for detail solution?
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Post time 2018-5-7 19:56:51 | Show all posts
I have the same problem. The Watch gets very hot when I try to charge it and the battery doesnt get charged, it statys at 0%.
The W1 worked great for about two months, but now I cannot start it.
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Post time 2018-5-8 02:12:29 From the mobile phone | Show all posts
I made a video to show the problem: https://1drv.ms/v/s!AtDMOGlGaBtajD3K7H5UWGMBrLKM
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Post time 2018-5-8 15:44:33 | Show all posts
allcall replied at 2018-3-12 16:34
Dear customer, if your device didn't come with battery, could you please contact the after sales ser ...

AllCall, the W1 comes with battery. The issue is that the battery fails after a while. For mine W1 it was about two months until it failed, using it almost every day. This must be covered by the warrenty, please advice.
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Post time 2019-9-7 06:46:07 From the mobile phone | Show all posts
Just got my allcall w2 watch today,  and set it up.  But it won't charge using the cable that came with it.  I have plugged it into the computer usb and my Samsung charger usb. None of them charge it.
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